Refund and cancellation policy

How to ask for a refund

Email support@usegosset.com from the address you used to buy, with your order number from the receipt. We reply within 2 business days. Approved refunds are paid by Dodo Payments, our merchant of record, to your original payment method, usually within 5 to 10 business days.

Break test ($149, one time)

• Before your report is delivered: you can cancel for a full refund at any time.
• If we cannot run your test, for example because your setup is not supported, we refund you in full without you having to ask.
• After delivery: if you are not satisfied, ask within 7 days of delivery for a full refund.

Weekly plan (billed monthly)

• Cancel any time with the link in your receipt or by emailing us. Your plan stays active until the end of the month you paid for, and you will not be charged again.
• First-month guarantee: if the savings we find in your first paid month add up to less than 3 times that month's price, ask within 14 days of the month ending and we refund that month in full.
• Apart from the first-month guarantee, we do not refund partial months.
• If we discontinue a plan, we refund any period you have paid for and not received.

Chargebacks

Please contact us before disputing a charge with your bank. Most problems are solved faster by email.